Effective Date: January 1, 2024
1. Introduction
At Am-arti, we strive to provide you with high-quality natural beauty products that meet your expectations. However, we understand that there may be circumstances where you need to return a product or request a refund. This Refunds and Returns Policy outlines our procedures and guidelines to ensure a smooth and fair process.
2. Eligibility for Returns
2.1. Product Condition
To be eligible for a return, the following conditions must be met:
The product must be in its original packaging and unused.
All accessories, manuals, and additional items included with the product must be returned.
The product must be free from any damage, including scratches, stains, or signs of wear.
2.2. Timeframe
You may initiate a return within 30 days from the date of purchase. After this period, we cannot accept returns or issue refunds.
3. Initiating a Return
To initiate a return, please follow these steps:
Contact our Customer Support team at contact@am-arti.us within the return timeframe, providing your order number, contact details, and a brief description of the reason for the return.
Our Customer Support team will guide you through the return process, including providing a return authorization (RA) number if necessary.
Carefully package the product, ensuring it meets the eligibility criteria mentioned in Section 2.1.
Include the RA number (if provided) on the outside of the package.
Ship the product to the following address:
Am-arti Returns
4218 163rd Street
Flushing, NY 11358
Keep the tracking information for your shipment for reference.
4. Refund Process
4.1. Inspection
Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 2.1.
4.2. Refund
If the return is approved, we will process your refund within 14 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
Please note that shipping fees (if applicable) are non-refundable, and you are responsible for return shipping costs, unless the return is due to a mistake on our part or a defective product.
5. Exchanges
We do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined in Section 3 and place a new order for the desired item on our website.
6. Contact Us
If you have any questions, concerns, or need assistance with your return or refund, please contact our Customer Support team at:
Am-arti
4218 163rd Street
Flushing, NY 11358
Email: contact@am-arti.us
7. Policy Changes
Am-arti reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately and will be posted on our website.